Support

How quickly are attacks mitigated?

The edge inspects every request as it arrives, so filtering is continuous rather than switched on after the fact. When an attack is detected it is mitigated automatically and the event is logged; you get an email alert and a PDF report for each incident.

Will legitimate traffic be blocked during an attack?

The goal is to pass clean traffic while dropping abusive traffic. Real browsers clear the challenge transparently; during a large flood some visitors may briefly see a challenge page. You control how aggressive the protection mode is, per domain.

Do I need to change my IP addresses or server to use Akarguard?

No. Akarguard works as a reverse proxy — you update your DNS records to point your domain at our edge. Your server stays where it is, and its origin IP is kept off the public record.

What is the onboarding process?

Sign up, add your domain, verify ownership with a DNS record, then point your A record at the edge. Most sites are protected within a few minutes; our support team can help if you get stuck.

Is there a status page?

Yes — network status is available at status.akarguard.net.